The Reps at a Glance page includes performance warning indicators based on Transfer to Conversation percentages to help you diagnose where issues with transfers can impact your conversation rates.

The indicator will either be Red or Orange based on where the issues stem from:

• Orange 
  • This indicates a majority of your transfers are impacted by a "False Transfer" which means it was transferred to Voicemail, or the incorrect person.
• Red 
  • This indicates you are having connectivity issues, and you should run the diagnostics utility. Issues with Dead Calls or lack of the ability to hear the contact is usually caused by a bad connection on the phone or a slow/unreliable internet connection.