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The collapsible sections below will walk you through the different ...
June 29th, 2022 88 views 0 likes
The collapsible sections below will walk you through the different flows of Dialer Sessions. Click on each section to expand...
June 29th, 2022 67 views 0 likes
Select Load a New Call List Select the folder Find the Report you want to import. Click "Import" The list...
June 29th, 2022 81 views 0 likes
The Configure Session screen allows you to modify settings such as: International Dialing Manual Dial mode Record Reachability Timezones you...
June 29th, 2022 279 views 0 likes
While dialing lists, the application will apply different callability levels to Contacts and their associated phone numbers in your list...
June 29th, 2022 159 views 0 likes
What is it? Autopilot is an agentless dialing service to verified direct phone numbers. What is available for Autopilot dials?...
June 29th, 2022 255 views 0 likes
Note View the related article on permissions for a description of the users who can monitor and listen in to...
June 29th, 2022 29 views 0 likes
Reps at a Glance provides a simple report with the general "waterfall" of metrics. It also includes Performance Warning Indicators...
June 29th, 2022 69 views 0 likes
Manual Dial Mode allows you to dial your own records without the use of agent-assist and autopilot. It works off...
June 29th, 2022 142 views 0 likes
The Reps at a Glance page includes performance warning indicators based on Transfer to Conversation percentages to help you diagnose...
July 19th, 2022 162 views 0 likes
What is it? Preferred Number allows you to set a phone number that you would like to use when dialing...
May 30th, 2023 163 views 0 likes
Autopilot Only Mode allows you to dial records without the use of agent-assist. It works off the same lists you've...
July 19th, 2023 94 views 0 likes