Reps at a Glance provides a simple report with the general "waterfall" of metrics. It also includes Performance Warning Indicators for Managers.

The definitions for the waterfall metrics are:

• Total Calls: Total number of calls made
• Manual Dials: Subset of calls that were completed in manual dial mode
• Transfers: Total number of attempted transfers to a user
• Conversations: Total number of live conversations logged by the user
• Meetings: Total number of scheduled meetings logged by the user
• Positive Interactions: Total number of positive dispositions logged by the user
• Not Interested: Total number of negative dispositions logged by a user where the connection said they were not interested 
• Call Issues: Total number of call issues from a transfer where there was not a successful conversation with the rep.
• Duration: Total duration of the call session, expressed in minutes.