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There are usually three issues that can be quickly diagnosed based on the message being displayed. This company is not...
June 29th, 2022 49 views 0 likes
User Type Upload Call Lists Create Sessions Reps at a Glance Manually Dial Listen In Company Details User ✓ ✓...
June 29th, 2022 44 views 0 likes
The network diagnostics & connectivity check can be accessed by anyone in the application. First, click the ellipsis in the...
June 29th, 2022 568 views 0 likes
To default the Call Me number in your dialer sessions, use the three dots in the top right of the...
June 29th, 2022 38 views 0 likes
During the import of a Call List, List Types are set and help categorize the data. List types also use...
June 29th, 2022 112 views 0 likes
In order to use the web-dial mode of the application, you'll need to enable your microphone settings for the browser....
June 29th, 2022 208 views 0 likes
Folders in your "Import Call List" screen can be "Favorited" and will be shown at the top of your list...
June 29th, 2022 26 views 0 likes
Records can be skipped for many reasons. Some are related to functionality that is disabled for your org, or related...
June 29th, 2022 203 views 0 likes
Upon page load, a network icon is displayed based on the quality of your internet connection. This is not a...
June 29th, 2022 33 views 0 likes
The table below lists our support report types that are used to upload lists to the application. It also includes...
June 29th, 2022 577 views 0 likes
The table below covers the "Friendly" timezone names we use in the session configuration, and the offset from Greenwich Mean...
June 29th, 2022 126 views 0 likes
Below is a list of all supported North American Area Codes with their designated Timezones and States/Provinces. Note See the...
June 29th, 2022 36 views 0 likes
Common Issues: The application will attempt to warn of any missing fields or issues during your list uploads. Common issues...
June 29th, 2022 117 views 0 likes
If your organization has been enabled for international dialing, you can call and of the countries listed below that are...
June 29th, 2022 160 views 0 likes
To access your settings, use the three dots in the top right of the application to select "Profile". Once on...
June 29th, 2022 111 views 0 likes
There are currently three options for a sound (or lack thereof) upon transfer. This sound is played to you upon...
June 29th, 2022 114 views 0 likes
In Campaign Member reports where a Lead or Contact can be part of multiple campaigns, the system will merge the...
June 29th, 2022 55 views 0 likes
Records in call lists will be de-duped based on the following order: Matching Salesforce.com ID (Lead or Contact) Matching email...
June 29th, 2022 28 views 0 likes
When using reports that are based off Campaign Members, the options you select for Sorting records can have an impact...
June 29th, 2022 146 views 0 likes
There can be up to a maximum of 4 calls placed on your behalf at once. Calls are throttled on...
June 29th, 2022 396 views 0 likes
The application dedicates phone numbers in each Area Code for your specific use when placing outbound calls. These numbers are...
If your contact has multiple phone number values available in your reports and list uploads, they will be evaluated during...
June 29th, 2022 53 views 0 likes
There are two connection methods you can use when connecting to a dialing session - webdial or call me. The...
June 30th, 2022 128 views 0 likes
LaunchQ automatically takes appropriate steps to ensure calls are placed and delivered with the highest trust level and the best...
July 4th, 2022 27 views 0 likes
Transferring the audio portion of a call is always prioritized over the UI to ensure you are connected with the...
July 5th, 2022 141 views 1 likes
This article helps group performance issues users may see across the application into the different functional buckets. Decision Tree What...
July 5th, 2022 3585 views 0 likes
The below table lists the dispositions that can be logged when a call is transferred. Disposition Description Category Interest -...
July 14th, 2022 447 views 0 likes
When connecting to your Microsoft/O365 account, the following permissions are requested: Specific details on these permissions can be found...
June 7th, 2023 227 views 0 likes
When connecting to your Google account, the following permissions are requested: Specific details on those permissions can be found...
July 10th, 2023 111 views 0 likes