If you encounter a blank list of Salesforce folders, reports or records while importing, there could be a couple of issues.
- If you have been using the application and imported records before, you may have a cached token that needs to be cleared.
- Sign out using the "Sign out Link" and completely close out all instances of that browser. Re-login to the application and try again.
- If you have never used the application before, or there was a change in your profile or permissions, you will need to have an admin check that your user has the "API Enabled" permission in Salesforce.