The below table lists the dispositions that can be logged when a call is transferred.
| Disposition | Description | Category |
|---|---|---|
| Interest - Call Back Later | Connected with the contact who requests a follow up phone call at a later date. |
Positive |
| Interest - Existing Opportunity | and is an employee at a company with an already existing opportunity. |
Positive |
| Interest - Meeting Scheduled | Connected with the contact and scheduled a meeting. |
Positive |
| Interest - Referral | Connected with the contact who suggests a potentially a more appropriate person to speak with. |
Positive |
| Interest - Send Information | Connected with the contact who expressed interest, and requests additional information via email. |
Positive |
| No Interest - Call Back Later | Connected with the contact who expressed little or no interest at the time, and it could not be determined if they were the correct contact. |
Negative |
| No Interest - Reason Given - Invalid Data |
Connected with the contact who's data is bad or has incorrect elements. | Negative |
| No Interest - Reason Given - Incorrect Company | Connected with the contact who provided a reason why company will never be interested. |
Negative |
| No Interest - Reason Given - Incorrect Contact | Connected with the contact who is not the most appropriate person to speak with. | Negative |
| No Interest - Referral - Incorrect Contact | Connected with the contact who is not the most appropriate person to speak with, but suggests a potentially a more appropriate person to speak with. | Negative |
| Transferred to VM | This transfer did not result in a successful conversation and resulting in being connected with the contact's voicemail. | Call Issue |
| Transferred to Gatekeeper | This transfer did not result in a successful conversation and resulting in being connected with a gatekeeper. |
Call Issue |
| Transferred to Wrong Person | This transfer did not result in a conversation with the correct contact. |
Call Issue |
| Dead Call - Heard Prospect Hangup | This transfer did not result in a successful conversation and the user could hear the contact hang up. |
Call Issue |
| Dead Call - No Response | This transfer did not result in a successful conversation and there was no audio response from the contact. |
Call Issue |
| Connectivity - Prospect Could Not Hear xDR | When upon transfer, the Contact could not hear the User. | Call Issue |
| Connectivity - xDR Could Not Hear Prospect | When upon transfer, the User could not hear the Contact being called. |
Call Issue |
| Transferred to IVR |
This transfer did not result in a successful conversation and resulting in being connected with a phone tree or interactive system. |
Call Issue |
| Other | Allows other details to be added that are outside of the available options. |